![]() The bank is targeting to authenticate 50 lakh calls using the 'voice biometrics' this fiscal, the official said, adding till now 40 lakh phone banking transactions have been undertaken using this platform.Īt the time of launch, the bank had said the service could be used by its 33 million savings account and credit card customers. ![]() The bank has deployed voice recognition technology that verifies a caller's identity through natural conversation by analysing over 100 characteristics including voice modulation, speed, accent and pronunciation.
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